We charge a flat rate of £3.50 for Postage and Packing within mainland UK. We will normally use Royal Mail (second class).
For overseas orders we will need to charge at cost, please contact us prior to purchasing.
We will endeavour to dispatch goods on receipt of order, subject to availability, and usually within 5 working days. If we are unable to fulfil your order for any reason or if the order may be delayed, we will notify you and inform you of when the order can be processed.
We will make every effort to deliver your goods as soon as possible, but cannot be held liable for any loss caused to you by late delivery. If your goods have not been delivered within a reasonable time, please contact us as soon as possible either by email or telephone to notify us. You may then cancel your order and obtain a refund. We will aim to deliver your order to the delivery address supplied.
Returns and Cancellations
We want you to be totally satisfied with your purchase. If you are not satisfied and wish to return them, please let us know in writing the reason for this and return the goods carefully repackaged within 28 days to the following address:
Highland Crackers 5 Allarburn Park Kiltarlity Inverness-shire IV4 7HD
If you wish to cancel or make a change to your order then you must notify us in writing either on email to firstname.lastname@example.org or by post to the address above. If you have already received the goods, then any goods supplied must be returned to us in their original condition and at your own expense, within 28 days of notifying us of the change or cancellation. Once we have received the goods and checked they are in re-saleable condition, we will make changes where possible or issue a refund. We will not refund any postage costs incurred.
When returning goods, we recommend you use a secure method of delivery such as First Class Royal Mail using Recorded Delivery which requires a signature on delivery, confirming receipt, as we will not be responsible for the goods until received by us.
We will take great care to ensure that you receive your order in good condition. If your goods are damaged, please email email@example.com within 3 days of receipt of your order, quoting your order number, so that we can address the problem with the delivery company.
Your order will be replaced or a refund arranged as appropriate.